Equilibria: Subscription Retention in a Regulated Category
Webinar
August 19, 2026
35
Key Takeaways
Equilibria drives 80% of its revenue from subscriptions by pairing every customer with a personal specialist, not by discounting.
A single phone consultation makes members stay four times longer than members who only engage by chat or email.
Losing access to typical paid-ad claims pushed Equilibria to build one of its strongest growth channels: influencer partnerships.
Featured speakers:

Coco Meers
CEO & Co-founder @ Equilibria

Olivia Ragni
Growth Marketing @ Relay Commerce

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Partners:
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Inside the show
Three lifelong partnerships people turned coworkers decided to start a podcast. Tune in for unfiltered conversations where they let off steam and talk shop with surprise guests from the Shopify ecosystem.

