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Dunning

What is dunning?

Dunning is a way for you to reach out to customers when their payment method fails and to help facilitate an alternative method of payment. A failed payment is usually caused by incorrect information or an expired card.

How can I send effect dunning communications?

Alert your customers via email or popup regarding a failed payment. Let your customer know that there is an issue and offer them clear, simple steps to resolve the problem. Make sure you use unambiguous language.