Post-Purchase Experience to Boost Retention and Subscriptions
August 27, 2025
11 a.m. EST | 4 p.m. GMT | 5 p.m. CET
Stop Acquiring Customers Who Don't Come Back.
Your customer acquisition costs are climbing, yet too many customers buy once and disappear.
The problem isn't your product or your ads. It's what happens after the purchase. Most DTC brands treat post-purchase as an afterthought while the smartest operators are turning this critical window into their biggest revenue driver.
Join five top DTC retention experts as they break down the exact strategies, tools, and tactics they use to transform one-time buyers into loyal, high-LTV customers. This isn't theory, these are battle-tested playbooks from experts running top brands.
You’ll learn how to:
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Design subscription flows that actually retain customers beyond month 2 – learn the psychology and mechanics behind subscription experiences that customers love
Reach customers with the right message on the exact day they're most likely to take action, in order to drive replenishment, cross sells or conversion onto your subscription program.
Optimize your entire customer journey from first click to loyal advocate using tools and integrations that actually move the needle.
Bridge the digital-physical gap with strategic post-purchase direct mail that captures attention, builds brand loyalty, and drives measurable increases in customer lifetime value.
Leverage customer data to create hyper-personalized retention campaigns that drive repeat purchases and increase average order value.
Featured speakers:
Rory Jeffries
Relo
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Harry Willis
Relo
Gabriel Loftus
Paper Run
Casey Colligan
Smartrr
Adrien Levinger
FAV Solution
Vijay Khandekar
Peel Insights
Partners:
Save your spot
Post-Purchase Experience to Boost Retention and Subscriptions
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August 27, 2025
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Key Takeaways
Design subscription flows that actually retain customers beyond month 2 – learn the psychology and mechanics behind subscription experiences that customers love
Reach customers with the right message on the exact day they're most likely to take action, in order to drive replenishment, cross sells or conversion onto your subscription program.
Optimize your entire customer journey from first click to loyal advocate using tools and integrations that actually move the needle.
Bridge the digital-physical gap with strategic post-purchase direct mail that captures attention, builds brand loyalty, and drives measurable increases in customer lifetime value.
Leverage customer data to create hyper-personalized retention campaigns that drive repeat purchases and increase average order value.
Featured speakers:
Rory Jeffries
Relo
Harry Willis
Relo
Gabriel Loftus
Paper Run
Casey Colligan
Smartrr
Adrien Levinger
FAV Solution
Vijay Khandekar
Peel Insights
Partners:
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