Post-Purchase Experience to Boost Retention and Subscriptions
August 27, 2025
11 a.m. EST | 4 p.m. GMT | 5 p.m. CET
Stop Acquiring Customers Who Don't Come Back.
Your customer acquisition costs are climbing, yet too many customers buy once and disappear.
The problem isn't your product or your ads. It's what happens after the purchase. Most DTC brands treat post-purchase as an afterthought while the smartest operators are turning this critical window into their biggest revenue driver.
Join five top DTC retention experts as they break down the exact strategies, tools, and tactics they use to transform one-time buyers into loyal, high-LTV customers. This isn't theory, these are battle-tested playbooks from experts running top brands.
You’ll learn how to:
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Retention Over Acquisition – Focus on getting customers from first to second purchase to unlock higher LTV. “The cheapest customer to win is the one you’ve already acquired.”
Data-Driven Reorder Timing – Use SKU data and purchase history to predict the perfect moment for reorders and subscriptions. “Once a customer buys 4+ times, you can predict order 5 with high accuracy.”
Flexible Subscription Benefits – Highlight perks and allow subscribers to skip or adjust frequency to prevent churn. “Remind customers of the perks they’re getting—and give them flexibility.”
Offline Touchpoints that Convert – Reach disengaged customers with handwritten-style notes or postcards. “Direct mail lifted repeat purchases by 22%.”
Featured speakers:
Rory Jeffries
Relo
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Harry Willis
Relo
Gabriel Loftus
Paper Run
Casey Colligan
Smartrr
Adrien Levinger
FAV Solution
Vijay Khandekar
Peel Insights
Partners:
Save your spot
Post-Purchase Experience to Boost Retention and Subscriptions
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August 27, 2025
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Key Takeaways
Retention Over Acquisition – Focus on getting customers from first to second purchase to unlock higher LTV. “The cheapest customer to win is the one you’ve already acquired.”
Data-Driven Reorder Timing – Use SKU data and purchase history to predict the perfect moment for reorders and subscriptions. “Once a customer buys 4+ times, you can predict order 5 with high accuracy.”
Flexible Subscription Benefits – Highlight perks and allow subscribers to skip or adjust frequency to prevent churn. “Remind customers of the perks they’re getting—and give them flexibility.”
Offline Touchpoints that Convert – Reach disengaged customers with handwritten-style notes or postcards. “Direct mail lifted repeat purchases by 22%.”
Featured speakers:
Rory Jeffries
Relo
Harry Willis
Relo
Gabriel Loftus
Paper Run
Casey Colligan
Smartrr
Adrien Levinger
FAV Solution
Vijay Khandekar
Peel Insights
Partners:
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