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What plan/features are available for the trial?
The 15-day free trial gives you access to the Pro plan, so you can experience the full potential of the platform. Work off preset dashboards included for your convenience or use our reporting tools to create custom dashboards in minutes. We want you to find answers to the questions you have about your business as well as discover new questions and insights along the way. We encourage our users to connect as many of their available data sources as possible during the trial to get a full sense of how much analysis, reporting, and visualization Peel can automate.
Can I change my plan after signing up?
Yes! You can change your plan once you are subscribed by accessing your account settings within the platform and choosing the plan that works for you.
What about data security?
Peel applications are hosted on Amazon Web Service Fargate, which meets the standards for PCI DSS Level 1, ISO 9001, ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, and HIPAA eligibility. We store customer account data in encrypted Amazon RDS databases and have an additional encryption layer for your data source credentials, ensuring that our staff does not have access to them. Additionally, with the use of Fargate, our application servers are not accessible to anyone on our team. Our website and servers use HTTPS over SSL (TLS 1.3) to protect your data. All files are automatically deleted within 60 days. By design, Peel will never ask you for personally identifiable information (PII) about your users or customers. The data from your account is only ever used for analysis on your account.
How long does the setup take?
Setup will take you less than 5 minutes. All you have to do is connect your datasource to Peel and you’re done. We are a no-code BI product that automates your post-purchase data. The Peel app does all the work, sending you reports, dashboards, and summaries of your analysis
I have more questions. How can I contact you?
Email us at firstname.lastname@example.org, or message us in the chatbot below. We are happy to answer any questions you may have.
What support is included with my plan?
Email and chat support are available at your convenience during regular business hours for every plan level. Pro plan includes a quarterly meeting with a Success Manager, and Premier plan includes a monthly meeting with a Success Manager. Premier plan enjoys named support services along with custom business intelligence consultations.
How do I know which plan is right for my business?
There’s not a single, catchall answer for this. We suggest taking a critical look at the plan table and features chart on this page and thinking about how that information aligns with your needs. Do you need high-level reporting only to understand the overarching themes and trends within your business? The Starter plan may be enough at least to start. Do you want to integrate your email, SMS, subscription, post-purchase survey platforms, and more to have access to more detailed reporting and segmentation? If so, the Pro plan is likely the right fit. Do you have a need for more custom analysis and reporting supported by the Peel team? Or need direct access to Snowflake for your more technical and experienced users? The Premier plan will unlock all of that for you!
How frequently is my data updated?
Peel automatically refreshes your data on a daily basis, providing your team with an up-to-date view of your business performance and customer behavior. We want to keep you on the pulse of your business, so you can make dynamic decisions for your marketing, sales, and advertising strategies.
Can I connect multiple datasources?
For Pro and Premier plans, you have the ability to connect unlimited Shopify stores, as well as all of your relevant tools in your tech stack – email, SMS, subscription, post-purchase survey, and more. Peel is constantly in the works with top service providers in the industry to add new integrations to the platform.