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Peel Analytics

Get all the insights you need to personalize your customer experience and grow your revenue with more repeat purchases
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Customer Retention Definition

Customer Retention refers to any action that a company takes to keep customers coming back to make purchases beyond their first purchase. Customer retention is extremely important for growth, especially in ecommerce. With consumers having more options than ever for online shopping, ecommerce brands have to engage in retention-specific initiatives to incentivize their customers to come back and continue buying from them. Success in retention can be measured, at its highest level, through the number of orders per customer. If an ecommerce company has 2-3 purchases per customer (or more), that would be considered a very healthy retention number and likely lead to major growth.

Customer Retention Strategies

Customer retention strategies tend to center around email & SMS communications. Often, newsletters, community building initiatives, and retargeting ads are lucrative strategies as well. One of the best retention strategies is a subscription business model because when you convert a customer to a subscriber, retention is built into the plan; they have recurring purchases set with your brand (usually on a monthly basis). Really, anything that gets customers to come back and purchase more can be considered a customer retention strategy.

Join 500+ leading companies using Peel

The Peel-ple Have Spoken

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Ben Yahalom

President, True Classic
Peel’s reports are magic. They unlocked answers to burning analytical questions and revealed insights we couldn’t easily find elsewhere. What sets the technology apart is its ability to go deeper and turn data into actionable insights through hyper-specific customer segmentation. Our team is hooked.

Jiake Liu

Outer
The daily graphs on Slack have been super helpful as they provide an at-a-glance view of our business performance and trends. The dashboard is a very powerful tool that was able to delay our expensive data analyst hire. Highly recommended to any ecommerce store that's serious about data driven decision making.

Cynthia Plotch

Co-Founder
Peel helped us synthesize our business data so we could plan, produce, and predict the launch of our new product offering - UTI kits. Peel made it easier for us reach Stix’s milestone.

Chris Carter

Co-Founder, Porter Road
Words don’t say enough how easy it is for me to digest my data. Peel shows us exactly what is going on with our customer’s purchasing behaviors so we can take action on those opportunities.

Nicole Gibbons

Founder & CEO
Our business is quite nuanced. We trialed a myriad of analytics tools on the market but none allowed for the unique customizations we required in order to have an accurate view of our business. Peel was the only product that was able to work with us to ensure reliable and valuable data. Kudos to the Peel team for making this awesome product!"

Tovah Haim

Founder & Ceo
Really so in love with how you guys are building out this product. Big fan over here. I'm a Peel evangelist

Davie Fogarty

Founder & CEO
I'm extremely happy with Peel. They have amazing segmentation in the back end that helps us understand our LTV over certain windows along with our cohorts and MER targets.

Helen Guo

Co-Founder & CMO
Great analytics tool, fairly priced and comparable to other way more expensive tools out there, support has been fast and helpful. Highly recommend.

Jennifer Berglund

Director of Ecommerce & Digital Marketing
Peel Analytics has become a powerful tool within our tech stack, enabling us to more easily segment our data and uncover actionable insights to help drive our subscription business.

Annie Ricci

Sr. Manager, CX, Loyalty and Retention at Prima
As a start-up, retention/cohort data is one of the most valuable tools in our toolbox — yet it's one of the most challenging to access. Within a day of downloading Peel, we had access to dozens of out-of-the-box valuable reports and visualizations that provide us with actionable insights into our consumer's behavior. We're so impressed with the product and team. Plus the monthly cost is less than the hourly rate of our outsourced data person!
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Starter

For new stores on Shopify looking for more depth to their reporting
$50/mo
billed MONTHLY
Always month to month
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Pro

For established brands with subscriptions and first-party data sources
$160/mo
billed Annually
or $200/mo billed monthly
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Premier

For Shopify Plus brands looking for expert support with custom reports, segmentation and data cleanup
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Flexible plans
also available for agencies
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Free 7-day trial starting once your data is downloaded. No call, no commitment and no credit card required.

Solutions

Convert, Engage & Retain More Customers

With our automated analytics platform, we have answers to your questions before you even ask them.
Customer Dashboard - Peel Insights - Analytics for DTC Brands
1.
Daily Insights Report
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Custom Dashboards & Slices
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3.
Cohort Analysis
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4.
Audiences & Actions
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5.
In-depth Segmentation
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6.
Performance Marketing
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Subscription Analytics
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Products Analytics
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9.
Goals Tracking
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Daily Insights report in the Peel Insights analytics app for Shopify brands
It’s your data, we’re just delivering it! Get daily updates via Slack or email.
A dashboard in the Peel Insights analytics app for Shopify brands
Create unlimited custom dashboards with the metrics and reports that mean the most to your crew.
Cohorts in the Peel Insights analytics app for Shopify brands
See how different customer acquisition groups bring value to your brand over time.
Audiences in the Peel Insights analytics app for Shopify brands
Take your targeted retention efforts up a notch with Audiences. Filter to find your exact audience list and engage them with content driven by detailed data insights.
Channels in the Peel Insights analytics app for Shopify brands
More segmentation options means more details for unlocking customer buying behavior.. Find out what makes your customers tick by understanding what they buy, how they buy it, and where the opportunities are for growth.
Ad spend, ROAS graphs in the Peel Insights analytics app for Shopify brands
Get a clear view of your marketing performance with data pulled right from the source.
Active subscriptions dashboard in the Peel Insights analytics app for Shopify brands
Nothing boosts loyalty and retention like a great subscription strategy. Level up your subscription offerings with cohort analysis and metrics designed to give you the clearest view of your subscription performance.
Customer purchasing journey dashboard in the Peel Insights analytics app for Shopify brands
Discover how many customers are purchasing product A and then going on to purchase product B (and more) with Product Analytics.
Goals in the Peel Insights analytics app for Shopify brands
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Goals in the Peel Insights analytics app for Shopify brands
Eliminate the guesswork and set clear goals for your brand. Peel will automatically update you on the progress toward those goals to keep your team up and running for the gold!
G2 High Performer Winter 2023 - Peel Insights - Analytics for DTC BrandsG2 Users Love Us - Peel Insights - Analytics for DTC Brands
5-star review average on shopify